Help center Category

Online Account

• What do I enjoy with an online/web account?
• Where do I log into my web account?

Activate VIP Card

• How do I activate my Treats Loyalty card?
• I did not receive OTP. What should I do?
• I did not receive OTP to activate Treats Loyalty Card
• How do I activate my online account?

Order

• How do I make a reorder of my past purchases quickly?
• How do I search for a product online?
• Browsing/Adding of products and checkout for online orders
• What is the repacking service about?
• I’m from another country but will be visiting US. How could I purchase your products?
• I live in US but would love to purchase some of your products. What can I do?
• See all 17 articles

Delivery

• Why is the delivery window period so late for items on Special Order?
• How long does it take for my items to be delivered?
• Does PetSmart ship internationally?
• How can I track my Online Order?
• In the event, I'm not at home to collect the order, what should I do?
• What are the delivery options that Pet Lover center offers?
• See all 18 articles

Payment

• Do you accept Cash On Delivery (COD)?

Click & Collect

• Are all items online available for Click & Collect?
• Why are Click & Collect orders not picked from store but delivered from the warehouse?
• Is Click & Collect free?
• Can someone collect Click & Collect on my behalf?
• Which stores are available for Click & Collect
• Can I still collect my Click & Collect order if I had deleted the email, or forgotten to bring the printed copy of the email?
• See all 8 articles

Change & Cancellation

• How can I cancel my order?
• Can I change my delivery address?
• I would like to change my recent online order, how can I do that?
• I want to change my delivery address.

Dogs

• Toy Poodle Care Tips
• Dog Adoption centers in US
• Dog Swimming Pools in US
• Dog Parks and Runs in US
• Expert Tips: Can Dogs Eat Fish?
• Expert Tips: How to Stop a Puppy from Biting
• See all 30 articles

Dogs

• Do you sell Ibiyaya backpack?
• Do you have Petosan Oral Cleaner (Microfibre Finger Cloth)?
• Do you sell Vari kennel Intermediate (32x22.5x24 inch) 30-50lbs ?
• What feeding kits do you have for my furkids?
• Do you have Hill’s Science Diet Canine Adult ?
• Do you carry items from Honest Kitchen?
• See all 30 articles

Cats

• Where can I search for Cat Litter?
• What type of cat litter do you carry? What kind of cat litter should I use?
• Where can I buy milk for my cat?
• Looking for weight control cat food?
• Do you have Party Mix for cat?
• Do you sell Aristopet Laxative
• See all 17 articles

Birds

• Do you have Deli Nature Canary Mix 1kg?

Small Animals

• Do you have 90x30x30cm Rainbow fish tank?
• Do you sell Suntamin fish food?
• Do you have Tetra Aquasafe?
• Do you have this brand Aquael?
• Do you sell Harringtons Optimum food for rabbits or Guinea pigs?
• Do you have Fluval products?
• See all 16 articles

Reptiles

• Do you sell Zoo Med, Sun-dried Red Shrimps Reptile Food?
• Do you have Fluval 304/305 impeller cover?
• Do you sell Exo Terra Ceramic Heat Emitter?

Animals in store

• How can I know the availability of small animals (rabbit, hamster, guinea pig) at the outlets?
• How can I know the availability of Rabbits, Hamsters, Fishes, Birds and Guinea Pigs etc at the stores?
• Do you sell terrapins?
• Do you sell fishes?
• Do you sell dog or puppy?
• Do you sell hamster?
• See all 7 articles

Account inquiries

• How do I register for a web/online order account?
• How do I link Treats Loyalty to Web Order Account?
• I am a VIP member. Why can't I log in to my web/online account?
• How do I update my email address for my web account?
• I can't log in to my web/online order account. What should I do?
• I did not receive an email with my activation link. What should I do?
• See all 8 articles

Payment inquiries

• Which payment methods can I use at PetSmart?
• How secure is my payment details?
• Does PetSmart store my credit card details when I make a purchase?
• How to save/remove credit cards in online web account?
• How do I pay with Google Pay?

Payment

• My credit card details are not accepted. What’s wrong?
• How can I make payment online?

Membership Sign Up/Renew

• My VIP Card is expiring soon. Any renewal fee required?
• How to apply or renew my Treats Loyalty online?
• How do I sign up/renew my membership with PetSmart via VIP Concierge App?
• What happens if I do not renew my existing membership card?

Cats

• Guide & Tips: How to Bath Your Cat
• Is My Cat's Snoring Normal?
• Cat Grass: Benefits + Growing Tips
• Cat Adoption centers in US
• Best Cat Litters in US
• Care Tips: Fleas on Cats
• See all 12 articles

Collaboration, Supplier & Franchise

• Our footprints and store locations across US, US, Thailand, Philippines and Vietnam
• Business Development with PetSmart
• Collaboration Opportunity / New Suppliers
• Franchise inquiry with PetSmart
• New Locations / Leasing Request
• Pet Lovers Foundation and Sponsorships

Treats Loyalty

• What is the membership app?
• How long does it take for points to be credited to my account after making a purchase?

Benefits

• Treats Loyalty benefits and privileges.
• Can I enjoy Treats Loyalty privileges without presenting VIP Card?
• How do I enjoy VIP discount & earn loyalty points when I shop online?
• What is ASD membership rewards?
• Treats Loyalty birthday month benefits and discount.
• Treats Loyalty preferred partners benefits.
• See all 8 articles

Birds

• Essential Grooming Services for Birds
• 13 Beautiful Types of Parrots
• Expert Tips: Owning a Lovebird in US

Customer Service Support

• Contact Us
• How do I unsubscribe from promotional/marketing communications from PetSmart?
• How can I provide feedback about a product / service?
• Do you carry the full range at PetSmart Express?
• What is your contact number?
• WhatsApp Business
• See all 22 articles

Order & Delivery

• Why am I receiving a Reorder Reminder?
• How can I select my items to be repacked?
• Home Delivery Support
• How do I get a quotation pricing for the items I want to purchase?

Update Personal Details

• Why does my Treats Loyalty card shows that it is invalid?
• Can I use my NRIC/FIN card instead of my Treats Loyalty Card?
• How do I update my personal details for my Treats Loyalty?
• I have already have a web account. How do I link my Treats Loyalty?
• How to update Treats Loyalty particulars?

Small Animals

• Expert Care Tips: 11 Popular Guinea Pig Breeds in US
• Expert Advice: Can Hamsters Eat Grapes?
• Expert Advice: What Can Hamsters Eat?
• Syrian Hamster Care Tips
• Guide & Tips: How to Clean a Fish Tank
• Hermit Crab Care Tips
• See all 14 articles

Reptiles

• 19 Types of Aquarium Shrimp in US
• Fish 101: Why Is My Fish Tank Cloudy?

Exchange & Return

• What is the usual product expiry date?
• Food Safety & Storage
• Can I refund my purchase?
• How do I apply for Return/Exchange request?
• Can I exchange my store purchase from another store?
• Reduced to Clear (R2C) Sales and Terms
• See all 7 articles