Our delivery timings have been extended for your convenience.
- For online orders that are made at PetSmart, you may wish to track your online order via our website by clicking on Track Orders located on the top bar on the top of the website.
- For more information, please refer to our Online Shopping Terms & Conditions.
| Monday – Friday | Saturday | Sunday | Public Holidays | |
| Morning | 8:30am- 1:30pm | 8:30am- 1:30pm | 8:30am- 1:30pm | No Delivery |
| Afternoon | 1:30pm- 5:30pm | 1:30pm- 5:30pm | Not available | No Delivery |
| Evening | 5:30pm- 9:30pm | Not available | Not available | No Delivery |
What happens if I'm not at home (or at the address I provided) to receive the delivery?
- If nobody is present to receive the items at the stipulated address, the courier partner will give you a call to reschedule a time to re-deliver at your convenience.
Why did my order take longer than the stipulated timing?
- We do not best to ensure every order gets delivered as planned. However, there are factors that may cause delivery delays from our courier partners. We seek your understanding in this matter and you can rest assure that we seek to minimise such delays. Please note that we are not held liable for any delay in the delivery that is not within our control.
To locate your “In Transit” via Email Notification:
- Click “here” to access the "Track Order" page.
For users who are not logged into their web accounts or checked out as a guest:
- If you are not logged in to your web account, key in the email address and the order number (6
digits) based on your order, and click Track Order
For users who are logged into their web accounts:
- If you are logged in to your web account, the system will show your latest 3 purchases. Simply select the order you wish to track the status of.