For PetSmart store purchases:
- We accept exchange or return within 7 days from the date of purchase.
- Original invoice/receipt has to be presented for the exchange/return.
- The original product has to be in resalable condition with the original product packaging attached with its original price tags and labels.
- Product(s) can be exchanged at any PetSmart retail store subject to the availability of stocks.
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Marked-Down Sales Products and Frozen Food are not eligible for Return & Exchange.
- For products that were purchased for more than 7 days, you can contact us for further assistance.
For Home Delivery orders:
If you have received any of the delivered items under the following conditions, kindly contact us for further assistance.
- Defective items (e.g. damaged, faulty, size or colors different)
- Wrong items
Please visit this page for more information about our exchange policy: https://www.petloverscenter.com/return-exchange-policy
- PetSmart reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.
- PetSmart shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.
- For “Marked-Down Sales Products” are not eligible for Return & Exchange.