I can't log in to my web/online order account. What should I do?

Do note that having a Treats Loyalty account is different from having a web/online account. You do not need to log in to an account to check, redeem or renew your Treats Loyalty. You can do so at the Treats Loyalty section, found at the top section of our site (reference below). 
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Please note, however, that in order to enjoy VIP discounts and earn loyalty points when you shop online, you'd have to register for a web account and link your Treats Loyalty. Click here for a guide on how to do so. 

If you are unable to log in to your web order account, please click the 'Forget your password?' link and enter your email address. An email will be sent to you to reset your password. 

However, if you did not receive an email for the reset of your password, you may contact us for assistance.

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